For those who get things done on the phone, through both 1-2-1 calls and conference calls. Especially recommended for call centers and service desks.
The training also addresses the common problem of ‘they don’t pick up the phone enough and resort to emails’.
70% of the course is on-the-phone practice with external trainers and often different accents.
Helps to build confidence, assertiveness but also focuses on achieving results and building a business relationship in the “virtual world”.
Clients Whose Employees Now Pick Up the Phone with Confidence:
CH2M, UBS, AON, Kenexa, IBM, Hitachi Data Systems, Genpact, Luxoft, GE Healtcare.