Recommended for everyone who writes emails.

What it’s about:

• Building business relationships via email.
• Using emails to achieve concrete business results.
• Being detail oriented in email writing.
• Blending AI (ChatGPT, Copilot, Gemini, etc.) into emails to make it seem human.

 By the end of the course, the participants will be able to:

• Write emails using the appropriate register to build relationships.
• Write clear emails that focus on deliverables.
• Meet client expectations when it comes to the level of client-centered approach.
• Appropriately adjust templates when necessary.
• Choose when it’s appropriate to use instant messaging, phone/Zoom, or email.