Recommended for everyone who does business in a multicultural environment.

What it’s about:

• Improving intercultural cooperation (focusing on the top 4 cultures the group works with).
• Increasing the effectiveness of meetings and communication.
• Reducing misunderstandings and errors (reducing lost time).
• Reducing stress and frustration coming from intercultural misunderstandings.
• Improving organizational health by improving intercultural relationships.

By the end of the course, the participants will be able to:

• Apply an investigative process to understand a new culture.
• Use tools to identify possible cultural drivers in intercultural conflicts.
• Apply a process for resolving intercultural conflicts.
• Support others in helping them resolve their intercultural conflicts.