• Learning standard methods of resolving conflict and how to use (not use) each.
• Learning simple and easy-to-use tools and techniques to help mediate or resolve conflicts.
• Learning to approach conflict in a structured way to help them separate facts from emotions.

By the end of the course, the participants will be able to:

• Set aside biases and prejudices when engaged in conversations.
• Ask meaningful questions that will help the participants understand the issues at hand.
• Understand and apply the principles of listening at 110%.
• Approach conflict in a structured way, using an easy to use checklist to help them separate facts from emotions.