Recommended for everyone who wants to support their customer service teams in sales techniques and conversations.

 What it’s about:

• Understanding cross-selling and up-selling.
• Practical techniques for cross-selling.
• Effective up-selling strategies.
• Handling customer objections.
• Creating win-win situations.

 By the end of the course, the participants will be able to:

• Identify cross-selling opportunities.
• Apply effective up-selling techniques.
• Handle objections confidently.
• Create value for both customers and the business.
• Coach and support their teams in these techniques.