Recommended for everyone who does business.

What it’s about:

• Using the telephone as a communication channel to cooperate.
• Increasing the effectiveness of communication. Reducing misunderstandings and errors (reducing lost time).
• Reducing stress and frustration coming from misunderstandings.
• Improving organizational health by improving relationships.
• Improving customer service over the phone.

By the end of the course, the participants will be able to:

• Decide when to switch to using the phone as the communication channel.
• Lead the phone conversation to build their relationship with the other party.
• Conduct a phone conversation that will help move forward company objectives.