Lawrence Peter “Yogi” Berra (1925-2015) was a baseball catcher, manager, and coach for the New York Yankees. He won a record 10 World Series titles as a player – but he is also remembered for his unique way with words. His so-called “Yogi-isms” include such gems...
Silence: the worst thing you can hear after cracking a joke. Worse than a groan. Worse than a sigh. Worse even than someone saying, “That’s offensive – I’m calling HR.”...
You’re writing an email to a senior manager at another company. Her name is Mrs Jane Smith, and you’ve never written to her before. How do you begin? Many people would go back to the apparently safe zone of “Dear Mrs Smith”. Others would try “Hello...
Wait, what? But it’s true. Many historical figures can give us tips on improving our email communication. Even though email is a relatively new invention, the principles that guide it are as old as the hills....